Privacy Policy

Dr David Wetherell Urology
(Updated October 2025)

Your Privacy Matters

At Dr David Wetherell Urology, we recognise the importance of protecting your personal information when you attend our rooms, contact us, or visit our website. This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

It outlines what information we collect, how and why we collect it, how it is stored, used, and shared, and how you can access or correct your information or raise any privacy concerns.

1. What Personal Information We Collect

We may collect and hold the following types of personal information:

  • Name, date of birth, address, and contact details (phone and email)

  • Medical history, current conditions, medications, allergies, and treatment details

  • Medicare number, DVA number, and private health fund information

  • Details of your referring doctor or general practitioner

  • Correspondence between you and our practice

  • Payment information such as card details (processed securely and not stored)

  • Employment details if relevant (e.g. for WorkCover or insurance purposes)

  • Information about your use of our website or online forms (via cookies or analytics tools)

We may also take clinical notes, photographs, and diagnostic records to assist in your care.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you (in person, over the phone, by email, or via our website)

  • From other healthcare professionals (referrals, reports, pathology and imaging results)

  • From hospitals or healthcare providers where you receive treatment

  • From publicly available sources where relevant (e.g. medical directories)

You are not required to identify yourself when making a general enquiry, but to provide medical care, we will need to confirm your identity and relevant health details.

If unsolicited information is received, we will assess whether it could have been lawfully collected. If not, it will be securely deleted or de-identified.

3. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information to:

  • Verify your identity and maintain accurate patient records

  • Provide appropriate specialist urological care and manage your treatment

  • Communicate with other medical and allied health professionals involved in your care

  • Manage appointments, billing and payments

  • Conduct quality improvement, education, and clinical audit activities

  • Inform you about new services or practice updates (only with your consent)

  • Meet legal, regulatory, and professional requirements

We only collect and use personal information that is reasonably necessary for these purposes.

4. Direct Marketing

From time to time, we may send you information about new services or educational resources that may be relevant to your care. You can opt out of receiving such communications at any time by selecting “unsubscribe” in our emails or by contacting us directly.

We do not sell or share your information with third parties for unrelated marketing purposes.

5. How We Store and Protect Your Information

All personal information is stored securely in compliance with Australian privacy standards.

  • Paper records are kept in secure, access-controlled locations.

  • Electronic records are stored in encrypted practice management systems and secure servers located in Australia.

  • Staff are trained in confidentiality and privacy protocols.

We take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. When no longer required, information is securely destroyed or de-identified.

6. Accessing or Correcting Your Personal Information

You have the right to access and request correction of your personal information. If you believe any information we hold about you is inaccurate, incomplete or outdated, please contact us in writing. A small administrative fee may apply for access requests.

7. Questions or Complaints

If you have any questions, comments or complaints regarding our Privacy Policy or how your information has been handled, please contact:

Privacy Officer
Dr David Wetherell Urology
Suite X, Epworth Freemasons Hospital
East Melbourne VIC 3002
Email: admin@drdavidwetherell.com.au
Phone: (03) 9XXX XXXX

We will acknowledge receipt of your enquiry within five business days and aim to provide a full response within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation or practice operations. The latest version will always be available on our website: www.drdavidwetherell.com.au